Shipping & Returns
We offer free shipping on hundreds of products to most Australian Metropolitan areas. Some Australian post codes may not qualify for free shipping. Some products that exceed certain weights and dimensions will incur a shipping fee. Please contact us via the contact page if you would like a shipping quote or to check if your post code is deliverable (regional areas). Items are delivered through a network of courier services and Australia Post. Please contact us via the contact page for further details and information relating to shipping costs.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item we are not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
If you’re not 100% satisfied with the items you purchased, we may offer a full refund of the goods purchased, store credit or exchange, in accordance with our returns policy. Please contact us via the contact page for a returns form. You may view and download a copy of our returns policy here.
Estimated Shipping Times: VIC approx. 8-13 business days; NSW, SA, ACT, & QLD approx. 10-15 business days; WA, NT, & TAS approx. 12-19 business days.
PLEASE NOTE: no exchanges or returns are offered for sale items. We reserve the right to refuse a returned item if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.